The Hound Hut
Professional Dog Grooming Rochester - Hand Stripping
Hand Stripping - Professional Wire Coat Maintenance
Hand stripping is a specialized grooming technique that involves manually removing dead and loose hairs from wire-coated breeds by plucking them from the root. This traditional method maintains the coat's natural texture, colour, and weather-resistant properties that clipping would compromise.
Why Hand Stripping?
- Preserves the coat's natural wire texture and protective qualities
- Maintains vibrant coat colours and prevents fading
- Promotes healthy new hair growth
- Reduces excessive shedding in the home
- Essential for show dogs to meet breed standards
Suitable Breeds:
Wire-haired terriers (Border, Fox, Airedale, Wire Fox, Lakeland, Welsh), Schnauzers, Wirehaired Dachshunds, German Wirehaired Pointers, Spinone Italiano, Wirehaired Pointing Griffon, and other wire-coated breeds.
The Process:
Our experienced groomers use specialized stripping knives and finger techniques to remove dead coat in sections, working with your dog's natural coat cycle. The process is painless when done correctly and actually feels good to most dogs.
Our Complete Hand Stripping Service Includes:
Pre-Grooming Assessment | Bath with Breed-Specific Shampoo | Thorough Blow Dry | Professional Hand Stripping | Sanitary Area Clean | Paw Tidy & Nail Cutting | Final Styling & Finish
Timing & Maintenance:
Hand stripping is typically performed every 8-12 weeks depending on your dog's coat growth. We'll assess your dog's coat condition and recommend the optimal schedule for maintaining their coat health.
Please note: Ear plucking, anal gland expression, and teeth cleaning are available as additional services and are not included in this package.
Book your professional hand stripping appointment today - your wire-coated companion deserves expert breed-specific care!
Our grooming services require a deposit payment
You will be asked to pay a deposit when confirming your appointment time, alternatively, you can pay in full at checkout
Grooming Services T&Cs
Terms & Conditions for Online Bookings and Sales
It is important prior to registering the pet that you have read and understood all of the following terms and conditions expected by The Hound Hut Limited, to ensure the safety of our staff and guests.
During registration, you will be expected to confirm that you accept the following:
To keep The Hound Hut Limited a safe environment for your pet, all pets and owners must adhere to the following terms and conditions:
Grooming Terms and Conditions
The following terms and conditions refer to the use of our grooming service, and are to ensure the safety and liability of your pets whilst using said service:
1. Acceptance
By:
a) registering on our online booking system managed by Shopify and Cowlendar
b) enrolling a pet with The Hound Hut Ltd.
c) Using our grooming services, you confirm that you have read and agreed to the following terms and conditions, including the payment and cancellation policy and Privacy Policy.
2. Booking Confirmation
Bookings are not confirmed until the payment protection has been completed. The Hound Hut Limited cannot be held responsible for keeping bookings open any longer than 24 hours without payment protection.
3. Equipment Responsibility
You are responsible for supplying a suitable, secure, fitted collar and lead for your pet's time with The Hound Hut Limited. Your pet must be put on said lead before entering our facilities and must remain so throughout the handover.
4. Behavioural Disclosure
You must inform us of any aggressive behaviour your pet has shown towards people or other pets. Including incidents that may occur during or after any appointments, you should contact us before future bookings to inform us of changes to your pet's behaviour and character. Unfortunately, we cannot accept pets with extreme behavioural problems.
5. Termination of Service
The Hound Hut Limited may terminate a service arrangement immediately if it is thought that your pet has behaved badly or aggressively towards people, other pets or property. As the owner, you will be liable if your pet injures a third party or any of The Hound Hut Limited's staff. We also reserve the right to terminate or postpone your service if you fail to adhere to arrival policies and agreed timings.
6. Acknowledged Risks
By using The Hound Hut Limited, you acknowledge and understand that there are certain risks involved in grooming. Whilst The Hound Hut Limited will take all necessary precautionary measures to minimise any risk to a pet in our care, incidents do and will occur from time to time, including but not limited to injuries to people, property and animals resulting from dog fights, dog bites to humans or other dogs and the transmission of disease. By signing these terms and conditions, you agree that The Hound Hut Limited are not liable for any such incidents.
7. Out-of-Hours Charges
If you need to drop off or collect your dog either before or after our opening hours, an additional charge may appl,y and you will need to arrange this at least 48 hours in advance.
8. Neutering and Seasons Policy
We cannot accept any unspayed bitches in season. If you think your bitch is coming into season and has a grooming appointment, please inform us immediately. We reserve the right to cancel your dog’s grooming appointment without notice should they be in season or unneutered, without a refund.
9. Required Vaccinations
Before attending, all dogs must be vaccinated against the following: Distemper, Hepatitis, Parvo-virus, Parra influenza, Leptospirosis, Parasites and Infectious tracheobronchitis. Proof of current vaccinations may be requested prior to the service starting. Any customers providing false information will be liable for the spread of any diseases within a group of pets within the care of The Hound Hut Limited.
10. Parasite Treatment
All pets must also be treated with a veterinary-approved flea and worm treatment, and must be free from all parasites such as ticks, lungworm, etc. We may ask for proof of this & dates of application.
11. Veterinary Records
On your first visit with The Hound Hut Limited, we may ask you to provide us with a copy of your pet’s vaccination records to your online profile. We will also expect to know the details of your local veterinary surgery where your pet is registered. We reserve the right to request proof of vaccinations at any time.
12. Emergency Medical Treatment
If your pet becomes ill, we will make every effort to contact you or your nominated contact. However, if we are unable to contact you, or if the situation is deemed time-critical, your pet's interests will become paramount, and we will take your pet to our registered veterinary surgery for treatment. Any treatment given will be at the discretion of the vet, and payment will be your responsibility.
13. Aggression Management
Should any pet show aggressive tendencies to people or other pets in our care, or become uncontrollable, you or your nominated emergency contact will be informed by phone in order to rectify the problem immediately. We have a zero-tolerance policy when it comes to aggressive behaviour.
14. Handling Consent
You accept, should we deem it necessary, that staff may muzzle or crate your pet.
15. Payment for Damages/Extras
You agree to be responsible for any additional charges, including but not limited to, payment for damage caused, vet fees and any additional food required. These charges must be paid upon the collection of your pet or upon receipt of an invoice.
16. Photography Consent
During your pet's appointment, they may be photographed, and these images may be used on The Hound Hut Limited’s website, social media outlets and printed literature.
17. Photo Ownership
All photos taken remain the property of The Hound Hut Limited.
18. Client Indemnity
You, the client, will indemnify The Hound Hut Limited against any claims for loss or injury caused to either The Hound Hut Limited staff, The Hound Hut Limited’s property or other clients’ pets which are caused by your pet or as a result of a breach of these terms and conditions, negligence or otherwise.
19. Transport Risk
You recognise the risks associated with The Hound Hut Limited transporting your pet to and from the property, to a vet or on any other days out, and you expressly relinquish any and all claims against representatives of The Hound Hut Limited.
20. Equipment Loss/Damage
We accept no responsibility for damaged or lost collars, harnesses or accessories.
Grooming Payment and Cancellation Policy
1. Deposit Requirement
All Grooming services require a non-refundable deposit payment to secure the appointment time.
2. Cancellation/Reschedule Window
Bookings can only be cancelled or rescheduled up to two working days prior to your appointment (if your appointment is on a Monday, you must cancel or reschedule by Friday, and for any Tuesday appointment,s this must be changed no later than the Saturday of the prior week). Customers will lose all monies paid to The Hound Hut Limited if they cancel or reschedule their appointment within the two working-day notice period outlined above.
3. Online Payment Provider
Online payments are to be made via our third-party secure payment company, Shopify, via our website's online portal.
4. Card Authorisation
When making your booking, you authorise The Hound Hut Limited to make charges to your card in accordance with our cancellation policy.
5. Non-Refundable Policy
Due to the limited capacity of spaces for our services, all payments are non-refundable. Customers can make changes or cancel an appointment without incurring any charge up to 48 hours prior to any pre-booked appointments.
6. Distance Selling Regulations
The Hound Hut Limited is not subject to Distance Selling Regulations. By leaving your card information with us, you are confirming your booking and therefore entering a legal contract with The Hound Hut Limited, subject to our Terms and Conditions and our Cancellation Policy.
The Hound Hut Limited’s Facility Terms and Conditions
The following terms and conditions refer to the use of The Hound Hut Limited facility, which includes, but is not limited to, the use of our shop, grooming salon and garden areas. They are to ensure the safety and liability of you and your pets whilst visiting said facility:
1. Lead Policy
All pets must be put on a secure lead before exiting your vehicle or walking on the street, and/or before arriving at our facility, and they must remain on a lead for the duration of your visit. This includes pets within our garden.
2. Child Supervision
Children under the age of 16 must be supervised at all times and must not be solely responsible for their pet during your visit.
3. Mess Clean-up
All pet mess must be cleaned up in the bins provided. In case of an emergency, poo bags can be bought from our point of sale areas. Failure to clean up after your pet in the public spaces may result in a cancellation of service.
4. Noise Consideration
Please keep noise to a minimum. This is a natural, peaceful environment and a residential area, so please be considerate of our neighbours. Excessive barking or shouting will result in termination of service.
5. Prohibited Items
There is a strict no-smoking policy throughout the facility, including in the outdoor areas. Alcohol is also not allowed anywhere in this facility.
6. Restricted Access
For the security and safety of our guests, there is no trespassing in unauthorised areas of the site. Areas are clearly marked and signposted. Trespassing will result in a cancellation of service.
7. Illness and Infection
Please do not bring your pet to the store or for an appointment if they are sick, have fleas or ticks (please check your pet before the cancellation window and before bringing them for their appointment, as you may be charged in full for the appointment should we find them on your pet), or have had recent surgery. Your pet will not be allowed in the facility if he/she is showing any signs of illness or infection, such as coughing, skin infections, parasite infections, sickness, diarrhoea, or mucous discharge from the eyes, ears, nose or genitalia.
8. CCTV
For peace of mind, CCTV is in operation throughout these facilities.
Shipping & Returns Policy
SHIPPING & DELIVERY
We're very excited to start offering a courier delivery service nationally within the UK for any products available to purchase online. Our delivery services are currently limited to the following parameters:
- We offer online shipping services across the UK only, and a click and collect service, which is free of charge.
- Frozen RAW food is only available as a Click and Collect service and must be collected by the following day of ordering online.
- Our fulfilment times will usually be within 24 hours of placing an order, dependent on the time the order was placed. We only fulfil orders between 10 am and 5 pm Monday to Friday.
- Next-day delivery is generally available on orders placed before 12:00pm Monday to Thursday, when inventory is in stock. Lead times will vary when inventory needs to be ordered. When this is the case, delivery is usually within 7 days.
A flat fee of £6.00 delivery cost will be added upon checkout to all orders under £50 and 5kg in weight. Purchases over £50 and under 5KG in weight will be free of charge. Supplementary charges will apply to all orders over 5kg
Once your order has left us, you’ll receive an email with confirmation that its on its way to you. If the attempt to deliver is unsuccessful and we're unable to contact you, your parcel will be returned to us, and we will process a refund.
For more information, or if you need to cancel or change an order, please contact a member of the Hound Hut team by sending an email to woof@thehoundhut.dog or by calling 0800 193 3364 - Monday to Friday from 10am to 5.30pm GMT.
