RETURNS & REFUND POLICY

If you are not entirely satisfied with your purchase, we're here to help. However, we only offer returns on non-perishable items only at the customer's expense.

Unfortunately, we cannot accept returns on any food items, including frozen foods, canned goods, haberdashery items, and personalised items (e.g., dog tags).

Our products can be returned within 30 days of receiving your order by contacting us at woof@thehoudhut.dog

To be eligible for a return, please ensure that:

The product was received in the last 30 days
The product is unopened and in its original packaging
The product is not used or damaged

*Subject to your statutory rights, products that do not meet these criteria will not be considered for return.

*Items sent back to us without first requesting a return will not be accepted.

As soon as you receive your return details from your chosen courier, please inform us by email.

Please send the product with its original packing and follow these simple steps:

Place your items back into the shipping box or the postage bag it came in along with.
Print and attach your chosen courier shipping label to the outside of your box.
Take it to your nearest drop off centre at your convenience.

Exceptions | Non-Returnable Items

Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on Gift Cards.

EXCHANGES

Unfortunately, we cannot accept exchanges for any online purchases, please visit the store for further information.

DAMAGED ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any items not reported as damaged on arrival will not be considered eligible for refund.

Any photographic evidence would be greatly appreciated by emailing woof@thehoundhut.dog

Items returned to us damaged and unable for resale will be offered back to you at the cost of shipping.

REFUNDS

To be eligible for a refund, your item must be returned in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and verified your return, and let you know if the refund was approved or not. If verified, you’ll be automatically refunded by your original payment method.

NB If we have not received your return within 30 days of you receiving the label, you may not be eligible for a refund.

It can take some time for your bank or credit card company to process and post the refund so please check with your bank or credit card company. Please allow up to 10 days before the refund reaches your account.

*Please also allow extra time for deliveries/returns during Christmas and the festive period and also during UK public holidays*

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: woof@thehoundhut.dog

By visiting this page on our website: https://www.thehoundhut.dog/

This policy does not affect your statutory rights to the extent such rights may not be excluded by law. All other rights capable of exclusion by law are excluded.